Policies


We respect your time and appreciate you scheduling your services and treatments at Bonness Cosmetic Surgery and Bonness Body & Face Medi spa.
Please review our policies below to ensure a great experience at Bonness.

Cancellation & Deposit Policy


$50 Deposit to Book

All appointments 30 minutes or longer require a $50 deposit to reserve your time. Keep your appointment and your $50 deposit goes toward your treatment that day. This applies to:

  • New and established patients
  • Consultations and treatments

24-Hour Notice

If you need to cancel or reschedule, please let us know at least 24 hours before your appointment. Your deposit is nonrefundable if you no-show, cancel within 24 hours, or show up late for your appointment.


After a No-Show

To schedule again after a no-call, no-show, full payment for your treatment is required when you book. This payment is nonrefundable if you no-show or cancel within 24 hours again.


Why We Have this Policy

When an appointment is cancelled at the last minute or missed, that time can't be offered to another patient who has been waiting to get in. With enough notice, we can fill the opening, keep our schedule running smoothly and make sure every patient gets the attention they deserve. Thank you for respecting our team's time, and your own.

 

*No-call, no-shows may result in dismissal from the practice.
Surgical procedures have a separate cancellation policy, which your surgical coordinator will review with you.

Late Appointments

Arriving late will deprive you and the next patient of valuable treatment or consult time. It creates a rushed appointment for you and the rest of the day. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting.

Note: Arriving more than 10 minutes late may result in cancellation of your appointment.

We highly recommend scheduling your next appointment prior to leaving the clinic or call to make an appointment well in advance. As always, we will do our absolute best to accommodate your requests and needs.

Refunds

Products

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

  • Unopened (package and product container) may be returned within 30 days of your receipt date for a refund, exchange or in store credit.
  • Expired products cannot be returned.
  • Products that have been completely used are nonrefundable.
  • Prescription products, (Upneeq and Latisse), by law cannot be returned under any circumstance even if unopened.

Treatments

We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Unused package amounts can be transferred to another treatment or product.

Payment

Payments for all treatments are due at the time of treatment and all packages/pre-paid services must be paid in full at the time of purchase.

We accept

  • Cash
  • Personal check, Cashier’s check
  • Visa, MasterCard, Discover, American Express
  • Care Credit, GreenSky, Patient Fi

Note: Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities. Package/prepays may be eligible for office credit toward other procedures or products but must be used by the initial deadline when the package was purchased.